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When to contact us
When to contact us
Please note, we are not an emergency and/or crisis service.
Should you require immediate assistance, please contact 000 in the event of an emergency, and always travel to hospital in an ambulance.
Please see below a list of services should you require after hours telephone counselling or crisis support:
Lifeline (24/7): Ph 13 11 14
Beyond Blue (24/7): Ph 1300 22 46 36
SuicideLine Victoria (24/7): Ph 1300 651 251
MensLine Australia (24/7): Ph 1300 789 978
Parentline Victoria (7 days/8am - 12pm): Ph 13 22 89
Kids Helpline (24/7): Ph: 1800 55 1800
Ballarat Mental Health Services (24/7): Ph 1300 247 647 (Access and triage service)
Please note, www.humffraystreet.com and associated email addresses and contact numbers may not be monitored regularly and should not be used for correspondence in an emergency.
All psychologists are required to maintain registration with AHPRA, Australian Health Practitioner Regulation Agency, governing body.
All psychologists are required to maintain registration with AHPRA, Australian Health Practitioner Regulation Agency, governing body.
Complaints process
If you have concerns about your treatment, you are encouraged to discuss these with your psychologist directly. If the matter cannot be resolved, you may contact:
· The Australian Health Practitioner Regulation Agency (AHPRA): www.ahpra.gov.au or 1300 419 495
· The Australian Psychological Society (APS) for ethical guidance: www.psychology.org.au or 1800 333 497.
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